The Central Board of Secondary Education (CBSE) has announced that the online application system for obtaining scanned copies of Class 12 answer books is currently experiencing technical difficulties. This disruption has affected students who are seeking their evaluated answer sheets for review and grievance submission. An official circular issued on May 20, 2026, states that a technical team is actively addressing the issue, and access to the application is expected to be restored by 2:00 pm on the same day.

Students have been advised to exercise patience as the team works towards resolving the problem. The board has acknowledged the importance of the scanned answer book facility for transparency and has assured that efforts are being made to rectify the situation without undue delay.

Priority Access for Grievance Redressal Requests

Upon the resumption of the portal, the CBSE has clarified that students submitting requests for scanned copies related to grievance redressal will receive priority access. This measure aims to ensure that evaluation-related issues can be addressed promptly and efficiently.

It is noteworthy that students seeking access to scanned answer books for personal reference or archival purposes will only be permitted to do so after the priority cases involving grievances and re-evaluations have been processed. This structured approach aims to ensure that pressing concerns are handled first, thereby maintaining the integrity of the evaluation process.

The board emphasised that this prioritisation is essential due to the high volume of students expected to utilise the online system, where even minor disruptions could lead to significant delays in the post-result procedures.

Impact of Delays and Assurance from CBSE

The availability of the scanned answer book facility is a crucial aspect of CBSE’s commitment to transparency. It enables students to review their evaluated answer sheets, helping them understand marking patterns, identify discrepancies in evaluation, and submit requests for re-evaluation or verification if necessary.

Given that lakhs of students are anticipated to use the facility, any temporary disruption poses the risk of hindering these important processes. The board has reassured students that the situation is being managed diligently, and all applicants will eventually gain access to their records. There is an emphasis on the fact that no applicant will be left out once the system is stabilised.

Additionally, officials clarified that the current technical issues are unrelated to any policy changes, reiterating that the delay is a result of technical factors aimed at ensuring smoother operation during peak traffic times in the future.

Guidance for Students During the Downtime

In light of the ongoing issues, students have been provided with several recommendations to facilitate their access once the portal is operational again. They are encouraged to keep their login credentials ready and to avoid continuously refreshing the page during this downtime. This may help reduce server load and enhance the chances of a successful login once the system is active.

Students are also urged to monitor the official CBSE website for updates concerning the status of the portal regularly. As the technical team works towards resolving the glitches, the update window at 2:00 PM today will be critical for students needing access to their answer sheets.

In summary, the CBSE remains committed to resolving the current situation and ensuring that students’ needs are addressed without delay. The board’s proactive measures aim to facilitate a smoother experience for all users once the portal is functional again.

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