One of the major issues that has been faced by many train passengers came as a burning issue in front of the current Union Railway Minister Ashwini Vaishnaw, during his visit to Pink City Jaipur this week. During an interaction with the students of Malaviya National Institute of Technology, Vaishnaw was asked many questions by students which were shockingly not related to any policy, infrastructure, but related to the daily struggle faced by everyone while trying to book the tickets online.

While the students put across the question assuming that the minister will answer and dodge the question, however, the minister within no time called up officials and made a commitment for a new version of the IRCTC website, which is expected to go live on July 15.

Why are students frustrated over ticket booking?

One common problem that every citizen, be it young or old, is facing is securing a ticket in tatkal quota, there is an unseen trace between time and technology. Most of the time pages do not open, session expiry is common and captcha verification is usual, all this hampers the booking during the vital tatkal booking window. One of the students of Malaviya National Institute of Technology during an interaction with the minister raised this issue and urged the minister to make the process simpler for passengers.

On listening to this issue, rather than brushing the question, Vaishnaw promptly called one senior official linked to the ticketing platform. Calling the issue of students as urgent and he asked for a booking system. He asked the official to redesign the website and to be delivered next month. The minister informed the student that he would update the platform and launch by July 15. On hearing this student applauded and thanked the minister.

Smoother Experience Expected

This request has come at the time when the country has shifted towards

digital ticket. With an increase in the number of passengers, the speed isn’t matching the expected speed. Students highlighted the problem of slow functioning of websites, buffering, and extreme congestion that leads to failing of transactions.

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