An Indian-origin woman employed as a healthcare assistant in the UK’s National Health Service (NHS) has secured £1,425 (Rs 1.77 lakh) in compensation after a colleague repeatedly referred to her as ‘auntie.’ The incident was reported by The Independent, highlighting issues of cultural sensitivity and workplace harassment. Ilda Esteves, aged 64, has been working in the Women’s Forensic Services department at the West London NHS Trust since September 2022.

This situation arose as Esteves was repeatedly called ‘auntie’ by Charles Oppong, her team leader based at St Bernard’s hospital, despite her requests to be addressed by her actual name. Oppong defended his choice of terminology by referencing Ghanaian cultural values, arguing that ‘auntie’ is a respectful term used for older women.

The issue escalated when Esteves claimed that Oppong made remarks regarding her appearance, particularly commenting on her choice of lipstick and suggesting she would suit a colleague named George. These comments contributed to her feeling uncomfortable in the workplace, prompting her to file a formal complaint.

Formal Complaint and Tribunal Proceedings

In September 2023, Esteves expressed her grievances through an email, outlining her distress regarding Oppong’s frequent use of the term ‘auntie.’ In her complaint, she highlighted that despite her objections, Oppong continued to use the term, responding dismissively. She alleged that this constituted harassment based on her age and gender.

Upon reviewing the case, the Employment Tribunal, responsible for addressing workplace disputes, found that although Oppong acknowledged using the term at least once, he maintained that it was a sign of respect. However, Employment Judge Alliott noted that once Esteves had asked him not to use the term, it became inappropriate and disrespectful to persist.

Judge Alliott recognised that in Ghanaian culture, the word ‘auntie’ might be seen as respectful, but it was clear that Esteves felt offended by its use. The judge remarked that the comments contributed to a hostile work environment and were directly related to her age and gender. Esteves’ emotional distress was acknowledged, leading to a finding of harassment against Oppong.

Decision and Implications for Workplace Culture

The Employment Tribunal ultimately ruled in favour of Esteves, deeming that the comments made by Oppong were both inappropriate and harassment. Judge Alliott stated that the remarks contributed to a toxic atmosphere in the workplace, marking a significant issue regarding respect and understanding in professional environments.

As a result of the tribunal’s findings, Esteves was awarded £1,425 (Rs 1.77 lakh) as a remedy for the distress she suffered due to Oppong’s comments. This case highlights the ongoing need for cultural competency and sensitivity training within workplaces to promote respect among colleagues.

Esteves’ experience serves as a reminder of the importance of adhering to personal boundaries and the potential fallout from misunderstandings rooted in cultural differences. The outcome of this case may prompt organisations to re-evaluate their policies regarding workplace conduct and ensure that all employees feel respected and valued.

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