Ai+ Smartphone is intensifying its efforts to enhance after-sales service in India by targeting the establishment of over 1,000 service touchpoints nationwide. This initiative represents a significant expansion from its existing network of over 800 centres. By adding more than 200 new service centres, Ai+ aims to improve accessibility for its customers throughout the country.

The first of these new centres will debut in Delhi during the upcoming Diwali festival. This exclusive Ai+ Service Centre will provide a range of services, including trained technical support, genuine spare parts, and standardised repair processes tailored to the entire Ai+ smartphone portfolio.

Ai+ Smartphone is committed to ensuring a streamlined ownership experience. The brand emphasises a range of service turnaround times, varying from same-day resolutions for straightforward issues to a maximum of seven days for more complex problems. This approach seeks to balance efficiency with quality customer support.

Introduction of the Ai+ Assistance App

Alongside its physical service network expansion, Ai+ Smartphone is launching the Ai+ Assistance App. This new digital platform aims to unify various aspects of customer support, providing users with straightforward access to device information, warranty details, service centre locations, and the ability to book service requests quickly.

The app also includes features for generating and tracking service tickets, making troubleshooting more accessible for users. By integrating digital support with physical service options, Ai+ seeks to improve convenience for its customers, enhancing their overall experience with the brand.

As technology evolves, Ai+ aims to provide a comprehensive after-sales service solution that aligns with the changing needs of consumers. This platform represents an effort to empower users to manage their service interactions effectively while ensuring a transparent process from request to resolution.

Commitment to Customer Support

The recent developments signal Ai+ Smartphone’s commitment to providing dependable after-sales support beyond the initial purchase. By fostering a solid support infrastructure, the brand aims to create lasting relationships with its customers. Madhav Sheth, CEO of NxtQuantum Shift Technologies, highlighted the importance of the ownership experience as a core aspect of the brand’s philosophy.

Establishing the first dedicated Service Centre in Delhi and initiating the Ai+ Assistance App are indicative of the company’s broader strategy to enhance customer engagement and trust. The integration of both physical and digital services is designed to meet customer demands and foster a smoother service journey.

As Ai+ continues to expand its service network and enhance its digital capabilities, it is prioritising accessibility and transparency. The goal is to ensure users have reliable support available whenever they require assistance, thereby reinforcing the brand’s commitment to customer satisfaction throughout the ownership cycle.

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