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February 25, 2026

Mumbai Train Manager Opens Up on Physical Demands and Complexities of Railway Operations

The CSR Journal Magazine

A Mumbai railway employee has gained significant online attention after showcasing the rigorous realities of maintaining the operational efficiency of India’s extensive train network. Priyanka Shaktivel Mudaliyar, a train manager with Central Railway, documented her experiences in a revealing Instagram video. Dressed in a uniform white shirt and carrying a backpack, Priyanka filmed herself navigating the uneven tracks near a railway yard, with freight wagons and extensive rail lines visible in the background.

During the video, she describes the significant amount of walking required in her role, stating, “I’m not even exaggerating. I have been walking 15,000 to 18,000 steps.” She emphasizes that this demanding workload is typical not just for her but for the entire operations team within the railways. Priyanka highlighted that many employees spend their entire nine-hour shifts either on the tracks or standing, which can be particularly taxing in the sweltering summer heat or during the monsoon season.

Personal Reflections on Work Experience

What makes her candid reflection more appealing is her openness regarding her previous perceptions of the railway system. Priyanka recalls telling her father about her frustrations with train delays, expressing the belief that the railway system was not functioning properly. However, her experiences working in the system transformed that understanding. She notes that the departure of even a single train entails meticulous coordination among various departments and numerous personnel, stating, “It is more complicated.” This insight sheds light on the intricate logistics required to ensure smooth train operations.

Public Response and Broader Conversation

Her video has struck a chord with many viewers, who remarked that it offers a rare glimpse into the often-overlooked labor that supports India’s railway network. The response from the public underscores the value of her message, as viewers recognized that delays and operational challenges frequently stem from a complex web of logistical issues rather than simple negligence. Priyanka’s straightforward portrayal of her daily tasks has initiated a broader dialogue about the dedication and effort that underpin the functioning of India’s railways, encouraging a greater sense of empathy towards those managing the intricate operations of the transport system.

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