New Delhi, India: Advancing its commitment to community upliftment under Paathya, Indian Hotels Company’s (IHCL) industry-leading ESG++ framework, Taj Mahal, New Delhi partnered with Chhanv Foundation to provide support to acid attack survivors in hospitality skilling – enabling economic empowerment, professional readiness, and social inclusion. The initiative aims to support the launch of Sheroes Café in Delhi, a space that will honour courage and the transformative power of opportunity.
The programme commenced with an immersive familiarisation tour of the hotel, offering participants an insider’s perspective on the Front of the House and Heart of the House operations. From observing guest interactions at the reception to experiencing the precision of back-of-house culinary and housekeeping functions, the orientation laid the groundwork for a comprehensive training programme designed to build technical expertise and confidence.
The curriculum covered diverse areas of hospitality which included – Indian, Chinese, and Bakery production beverage and mocktail preparation, front office operations, and modules on grooming and personality development facilitated by the Learning & Development team at Taj Mahal, New Delhi. Parallel sensitisation sessions for associates and assigned buddies ensured a supportive ecosystem, embedding empathy and inclusion into the training journey.
Reflecting on the collaboration, Dr. Anmol Ahluwalia, Area Director – Operations and General Manager – Taj Mahal, New Delhi, said, “At Taj Mahal, New Delhi, hospitality extends beyond creating exceptional guest experiences. It is equally about shaping opportunities that can redefine lives. Through Paathya, we are committed to empowering communities by nurturing skill, building confidence, and celebrating resilience. Our association with Chhanv Foundation instils our belief that potential knows no bounds when met with the right platform and encouragement.”
The programme concluded with a formal certification ceremony representing not just professional preparedness but also renewed self-belief and opening of new opportunities. By equipping survivors with essential skills and access to dignified livelihoods, Taj Mahal, New Delhi continues to advance IHCL’s vision of inclusive progress and responsible growth under the Paathya framework.
Guided by a legacy of giving back, IHCL is dedicated to creating an environment where individuals can thrive with physical, mental, emotional, and financial wellbeing. Under its diversity and inclusion philosophy, ‘She Remains the Taj’ serves as a comprehensive framework to empower women across the value chain – from enhancing travel experiences for women to increasing workforce representation and enabling women-led enterprises.
The collaboration between Taj Mahal, New Delhi and Chhanv Foundation is a powerful expression of Paathya’s promise, uniting skill development, inclusion, and empowerment to create lasting impact while strengthening the communities IHCL proudly serves.
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