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May 7, 2025
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How CSR Can Ruin Brand’s Reputation

CSR has gained a lot of attention in recent years at a global level. The humanitarian image that it is associated with has attracted marketers of big corporates. With the alignment of a social cause or public service endeavour with a company’s core beliefs and ethics, CSR helps in building a brand identity beyond just a product-based value exchange. These campaigns are run in order to build an image of a brand to be a “Do-Gooder”. It helps them create a meaningful connection with the customers and even earn their loyalty.

However, campaigns can also backfire. When CSR campaigns address highly politicized issues in a culture, they have just as much potential to divide people – even flipping previous brand loyalists into sign-wielding protesters. This was seen in Gillette’s anti-“toxic masculinity” marketing in response to #MeToo where many people including some celebrity loyalists of the brand turned against the campaign. This is because certain marketing messages diving headlong into political and social waters can be interpreted in vastly different and unpredictable ways by diverse audiences. Especially, if a controversial political skew is part of the message, the brand likely risks offending some 50 per cent or more of the population.

Certain brands, however, embrace these outcomes in order to take a stand and attract a specific niche of an audience. While there is no correct answer as to which of the practices are best for business, brands need to consider the following things before taking a stand on CSR campaigns.

  1. Campaigns predicated on culturally divisive issues can turn out to be explosive. However, if that is the outcome one is aiming for, then ensure that it does not blow out of proportion.
  2. Focusing more on pure philanthropy than politics is the best bet if your brand’s CSR message needs to be low-risk to avoid backlash.
  3. Knowing one’s audience is extremely important. An in-depth audience analysis is a must before taking a stand. A brand may have many audience segments, not just geographically or demographically but also ideologically – with big implications to the strategy.
  4. Consider all the controversies that may follow the big explosive campaign of taking a stand. Think about the repercussions it may have over several years. Reconcile whether such an ad campaign on a potentially divisive platform is worth the PR headaches.
  5. Seek advice from public relations professionals who are also skilled crisis planners in crafting a strategy that won’t create unintended harm on the brand’s reputation.

Thank you for reading the column until the very end. We appreciate the time you have given us. In addition, your thoughts and inputs will genuinely make a difference to us. Please do drop in a line and help us do better.

Regards,
The CSR Journal Team

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LGBTQ inclusion in offices is good for Indian economy

India’s LGBTQ economy is largely untapped, and research by Godrej India Culture Lab shows that it has enormous potential. In most populations, around 6% of the adult population is LGBTQ. Applying that to India suggests that just under $200 billion (6% of GDP) can be assumed to be earned income from India’s estimated 45 million LGBTQ people, according to Firstpost.
Marginalisation and discrimination always carry heavy costs: they shrink the existing pool of talent, restrict markets and slow down economic growth. A 2016 World Bank report that looked at 39 countries found a clear link between marginalisation and loss in GDP.
In particular, it placed India’s loss in GDP due to homophobia and transphobia up to $32 billion, or 1.7% of our GDP. Lee Badgett, author of World Bank report, believes that India’s loss in GDP is actually far more than the reported 1.7%:

“Other kinds of costs that are not in the study include the brain drain cost; people leaving India because of the stigma of being a LGBT person […] So there are lots of things I cannot take into account. If I could, it would simply add to my estimate and make it larger; that’s why I believe my numbers are conservative.”

“India is far behind in tapping into Pink/LGBTQIA tourism that has been a major contributor to the US and Brazilian economy,” Keshav Suri, Executive Director of The Lalit Hotels says in the report ‘A Manifesto for Trans Inclusion in the Indian Workplace’. There is enough research to show that the power of the global LGBTQ market should be harnessed.
As of 2015, the Global Spending Power of LGBT consumers was estimated at $USD 3.7 trillion – 4.6 trillion per annum. This is not inclusive of those who identify as allies of the community- friends and families of LGBTQ individuals that support them and the community.
Moreover, The Gallup World Poll (a survey conducted in 160 nations) asks whether or not the place in which a person lives is “a good place for gays and lesbians”. Economist Richard Florida and Charlotte Mellander correlated this data with GDP per capita. They found a significant positive correlation between the two.
Are recruitment executives listening?

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The CSR Journal Team

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CSR: India is Facing Shortage of 6 lakh Doctors

India is short of an estimated 600,000 doctors and 2 million nurses, according to a study conducted by U.S.-based Center for Disease Dynamics, Economics & Policy (CDDEP). The scientists at the centre found that the lack of staff who are properly trained in administering antibiotics is preventing patients from acquiring live-saving drugs.

The report states that even when antibiotics are available, patients are often unable to afford them. Apart from this, there are unqualified doctors that prescribe antibiotics in improper amounts to the patients which can be harmful or expensive for them. The low expenditure on healthcare by the government is to be blamed for the sorry state of affairs.

In India, about 65% of health expenditure is out-of-pocket. These outrageous health-related expenditures push some 57 million people into poverty each year. While the government has launched various initiatives to provide treatment to citizens for free or at nominal charges, the country is yet to achieve its highest potential in terms of healthcare.

According to the report, the majority of the world’s annual 5.7 million antibiotic-treatable deaths occur in low- and middle-income countries. In India, there is one government doctor for every 10,189 people. This is very low compared to the World Health Organisation’s (WHO) recommendation of having a ratio of 1:1,000 doctors to patients.

The report also shows that even after the discovery of a new antibiotic, regulatory hurdles and substandard health facilities delay or altogether prevent widespread market entry and drug availability. Of 21 new antibiotics entering markets between 1999 and 2014, less than five were registered in most countries in sub-Saharan Africa. This indicates that the availability of a certain drug does not ensure its accessibilities in countries that require them the most.

With the government increasing its healthcare budget and corporates coming forward to improve the healthcare scenario in the country, the situation is slowly but surely changing. However, considering the lack of awareness among the citizens about various initiatives, there is still a long way to go for the combined effort to pay off the dividends of it.

Thank you for reading the column until the very end. We appreciate the time you have given us. In addition, your thoughts and inputs will genuinely make a difference to us. Please do drop in a line and help us do better.

Regards,
The CSR Journal Team

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Thailand: An Overview of Southeast Asian Extremism

By Haoyu Huang

One of the regions people don’t usually think of related to extremism is Southeast Asia. Yet, extremism is prevalent there, and like many other types of extremism, it is rooted in religious and ethnic challenges.
When people talk about Thailand, they often think about peaceful beaches, Buddhism, and even rice fields. Although these images are real, Thailand is a religious and ethnically diverse country, which has led to some security challenges, particularly in Southern Thailand.
According to the US State Department, 10% of the Thai population is Muslim, with most of the Thai Muslims living in Southern Thailand. Starting in the 1990s, the 3 provinces in southern Thailand—Pattani, Yala, and Narathiwat, experienced violent ethnic and religious insurgency, with tensions escalating in recent years.
These 3 provinces are predominately Malay Muslims residents, who share a different religious culture than the rest of Thailand. Beyond religion, the Pattani province was originally an independent Sultanate, conquered by Thailand in the 1700s, creating long-standing political tension.
The historical, religious, and ethnic tensions between Malays and Thai were further heightened as Southern Thailand was left behind in economic development creating yet another division. Separatist groups from all three provinces share one goal —an Islamic Malay state centered in Pattani.
The 1960s saw the founding of the Malay separatist movement in Thailand, with the National Revolution Front and the Pattani United Liberation Organization. These early organizations were peaceful groups that sought Pattani independence. However, as the situation on the ground remained difficult for the people in Southern Thailand, the organizations became more extreme.
By the 1990s, more violent organizations like Patani Islamic Mujahideen Movement and Islamic Front for the Liberation of Patani were founded. In no time flat, they were competing for power. Although these organizations were new and relatively weak compared to the earlier organizations, they chose to launch terrorist attacks to quickly build their profile and relative power.
In the beginning, the attacks were all targeted toward Thai government officials, police, teachers, and other establishment individuals. However, starting in 2004, the violence escalated, with a January armory raid in which 364 weapons were stolen. Many of the weapons were M16 rifles. Later that year, separatist groups attacked 11 military and police facilities in southern Thailand to steal additional weapons.
During this time, the extremist organizations also attacked the Buddhist population in the Southern provinces, killing two elder monks in Yala. Additionally, from June 27 to July 5, 2004, five bomb attacks destroyed Buddhist-owned rubber plantations in Yala. These extremist groups were purposefully driving tensions and divisions between Malays and Thais in the region.
Starting in 2004, there was a rising number of attacks and casualties
The violence continues today. According to ACLED, there were already 72 incidents in 2018. In September this year, attackers hit an army patrol in Pattani, killing two soldiers and wounding  four others. While earlier in the year in Yala, separatists launched a bomb attack on a market, killing 3 and injuring 24.
These endless attacks lead to high casualties and continued distrust across religious and ethnic lines. According to the Bangkok Post, from 2004 to 2015, extremist insurgency groups killed more than 6,500 people, with Muslims the majority of those killed.
There are three trends that suggest rising conflict in the region. First, the number and intensity of violent attacks are increasing. The extremist groups have become more experienced with attack tactics, and thus more deadly. Under the attacks in the 1990s, the separatists were limited in scope. However, as noted, starting in 2004, there was a rising number of attacks and casualties.
Second, the groups were becoming more connected with other outside extremist organizations in Southeast Asia, such as Jemaah Islamiyah. These groups provided training, tactical, and financial support. Officials believe Jemaah Islamiyah is behind some of the attacks. Additionally, the groups have become more extreme in ideology. The separatist groups initially did not target other religions, but have moved beyond that mandate and have since 2004 targeted Buddhist temples, and even monks.
In response to the increasing violence, the Thai government has offered some solutions. In 2006, the National Reconciliation Commission, led by Anand Panyarachun, proposed a solution to the Southern insurgency.
The proposal included the introduction of Islamic law in the region, teaching Malay in school, and providing more religious freedom. However, the Thai government rejected it. Prem Tinsulanonda, council member and former minister, said, “We cannot accept that [proposal] as we are Thai. The country is Thai and the language is Thai… We have to be proud to be Thai and have the Thai language as the sole national language.”
Currently, the 4th Army of Thailand is in the region and in charge of security, with more than 25,000 troops under their command. Outside of military presence, the Thai government has also tried to create a more inclusive policy to reduce violence.
For example, the Thai government explained that the white in the national flag is not simply a representation of Buddhism, but a representation of all religions. Also, broadcast TV shows images of Malay people. More officially, peace talks between separatists and the Thai government began in 2013.
Supporting these talks and the peace process, the Thai government also promoted a community-based program to reduce violence, which focused on the power of neighborhoods to report violent actions. The program has allowed for faster response to such violence.
The separatist’s goal remains the formation of a sovereign Southern Thailand. The Thai government has welcomed talks under the structure of the current Thai constitution. Thus, an independent Southern Thailand is still far away.

Haoyu Huang is a campus fellow at the George Washington University for the International Institute for Peace, Democracy, and Development.

Views of the author are personal and do not necessarily represent the website’s views.

Thank you for reading. Please drop a line and help us do better.

Regards,
The CSR Journal Team

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Climate Change Warning – Green to Red

According to a report published by the Intergovernmental Panel on Climate Change (IPCC), India is currently the fourth highest emitter of carbon dioxide in the world. This paints a worrisome picture about the state we are currently in, with respect to the climatic conditions. In addition to this, the environment has been gravely affected due to a large number of settlements that have come up as a result of industrialization in the last decade around the world. This has become the cause of many environmental concerns.

The various problems that have been affecting world temperatures have developed over time and are caused by humans’ rampant exploitation of natural resources. Seas and forests have become largely polluted due to the excess usage of non-recyclable materials in all parts of the world. There are few measures that can be undertaken by individuals to control these problems and save our planet from the impending dangers.

A lot has been done in the direction of limiting the use of plastic in order to control the use of plastic, but the methods have far been unviable to implement completely. What is possible though is taking responsibility for the problem at an individual level and bringing about a change at the personal, family and finally the social level. Use of plastic recycling machines where they are made available can also go a long way in eliminating its harmful existence and protect the environment in the long run. Disposing of waste at the right place is also important in order to manage it correctly and not let it reach the water reservoirs and the forests where it can harm the natural elements.

Pollution levels have been on the rise constantly due to a rise in the number of vehicles and hence increased vehicular emissions, burning of fossil fuels, acidification of rain through factory smokes and disposal of toxic waste, etc. Certain measures are being taken by governments to control the harmful concentration of particles that make the air polluted and land barren. Use of public transport can prove to be a great alternative and laws governing the idea can further strengthen and streamline the process of persuading the public.

Even though there have been various efforts to address climate change, carbon dioxide emissions were on a record high last year. However, any kind of action to release the heat-trapping gases can help in slowing the rate of global warming and also the harshness of change at any given point. If the problem is dealt with at local levels, as the carbon emissions originate from various regions, solutions can then be customized as per the community. To protect the coming generations from the harsh repercussions of today’s actions, it’s really essential to becoming responsible for our surroundings. It also becomes important to educate the kids and make them aware of the environment around them. After all, it is their future that needs to be secured.

Dr Huzaifa Khorakiwala heads the non-profit organisation, Wockhardt Foundation, which runs several programmes in health, education, water and sanitation across India. He is also the Executive Director of Wockhardt Limited. An MBA from the prestigious Yale University in the USA, he has won numerous awards and is associated with many social causes. He is also the Founder of “The World Peacekeepers Movement”, an online movement.

Views of the author are personal and do not necessarily represent the website’s views.

Thank you for reading the column until the very end. We appreciate the time you have given us. In addition, your thoughts and inputs will genuinely make a difference to us. Please do drop in a line and help us do better.

Regards,
The CSR Journal Team

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P&G Aims to Deliver 25 Billion Liters of Clean Drinking Water to Families in Need

Procter & Gamble (P&G) is celebrating the achievement of its 2020 goal of delivering 15 billion litres of clean drinking water through its non-profit Children’s Safe Drinking Water (CSDW) Program. The organisation is now accelerating its efforts to help provide clean drinking water to even more people by delivering 25 billion litres – more than 100 billion glasses of water – worldwide by 2025.

Since the program launched in 2004, P&G has worked closely with a network of more than 150 partners to raise awareness of the global water crisis and provide water to families in more than 90 countries through a simple purification process invented by a P&G laundry scientist. With just one packet, a bucket, a stick and a clean cloth, 10 litres of dirty, potentially deadly, water can be turned into clean, drinkable water in only 30 minutes.

According to the World Health Organization (WHO), nearly 844 million people globally do not have access to clean drinking water. UNICEF estimates that women and children spend 40 billion hours each year collecting and managing water that is often contaminated. The United Nations has prioritized the need to address this through UN Sustainable Development Goal #6 which aims to ensure clean water and proper sanitation for all by 2030.

To date, P&G’s efforts to provide access to clean water are transforming communities by improving health, enabling education and increasing economic opportunities.

“We are proud to have reached this 15 billion litre milestone and inspired by the opportunity to make an even greater impact through our new goal,” said David Taylor, Chairman of the Board, President and Chief Executive Officer of P&G. “This life-changing technology has helped many families over the past 15 years, and we’re eager to help even more in the years to come.”

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Legal readiness for climate finance

Only about 10% of banks and finance institutions in the world view climate change as an issue that can have either a positive or negative impact on their balance sheets.
In January 2019, the Bank of England, with the assistance of the Financial Conduct Authority and Prudential Regulation Authority, set up a joint climate risk forum to coordinate climate change action and share best practices.
They each laid out new expectations of how the firms they supervise will be managing climate risk, serving as an example of how to incorporate sustainability as a core banking activity, rather than a corporate social responsibility. UN Environment took part in the forum and offered legal best practices on climate change mitigation.
Policymakers in charge of environmental policy and climate action are insufficiently aware of the various fiscal tools available to catalyse climate finance such as green bonds and transfer pricing. The latter is a mechanism for pricing transactions within and between enterprises under common ownership or control and which  greatly boost implementation of climate laws when Article 6 of the Paris Agreement becomes operational.
Article 6 is a key part of the Paris Agreement which allows Parties to voluntarily cooperate to meet their nationally determined contributions, providing for international transfers of mitigation outcomes, a new mechanism for mitigation and sustainable development, and non-market approaches.
Article 6 establishes the foundation for a post-2020 carbon market, but there are still many complex issues to be discussed and decided among Parties to finalize the Paris Agreement work programme.

HARMAN partners with Christel House India for holistic education of underserved

HARMAN, a wholly-owned subsidiary of Samsung Electronics Co., Ltd. will invest in the learning and well-being of the students across age groups who come from underserved backgrounds. HARMAN will also aid these students in gaining soft skills.
For the last 20 years, Christel House International, a non-profit, has been transforming the lives of impoverished children around the world — breaking the cycle of poverty and building self-sufficient, contributing members of society. The school has changed the lives of 4600 students thought its robust K-12 education model in countries like Mexico, South Africa, United Stated and India.
HARMAN will work with the non-profit organization to serve students in India who come from families that are severely lacking in resources. Along with education, the support includes regular healthcare, nutritious meals, guidance counseling, career planning, family assistance, college and careers support.
“Children are truly the future of a nation. We are proud to partner with Christel House India in its efforts to educate children from underserved backgrounds,” said Pradeep Chaudhary, Country manager, HARMAN India.
Jaison C Mathew, CEO, Christel House India, said, “A Christel House Learning Center is a place for children to learn the values of respect, responsibility, independence and integrity, develop a love of learning and maximize their human potential. It is all given free of cost to these kids and we need corporates like HARMAN to support us in this important journey.”

2019 elections: Happiness and voting behaviour

By George Ward,
Massachusetts Institute of Technology

For a long time, the main measure of government success has been GDP. Despite movements in the direction of going beyond such macroeconomic indicators, this is undoubtedly still the case for most if not all countries. One perfectly good reason for this focus is the extensive evidence that governments are much more likely to be
re-elected when the economy is doing well.
Economic voting is evident both at the individual level, where individuals with healthy household financial situations are more likely to profess a preference for governing parties. And also at the national level, where incumbent parties generally receive higher vote shares the more buoyant is the election-year economy.
The theoretical literature in political economy sharpens the (perhaps intuitive) point that by linking re-election chances to an outcome like the state of the economy, incumbent politicians are given powerful incentives to act on that set of issues. Elections can be seen as a device for voters to “control” politicians. Knowing they will
only be re-elected if the economy is doing well, they will make sure to work hard to ensure that this is the case, rather than spending their time, among other things, enriching themselves through corruption or pursuing pet projects that may be of little use to voters and what they care about.
But what sort of incentives do politicians face exactly? If their re-election is dependent upon the economy above all else, it is not unreasonable for governments to concentrate their efforts there. But if their chances of re-election are tied to a broader set of outcomes, which might reasonably be measured using a more comprehensive measure of success like subjective well-being, then it follows that they will have strong incentives to focus their policymaking on individuals’ broader well-being.
In a paper examining a set of elections in 15 EU countries since 1973 it was found that, in the first place, the electoral fate of governing parties is significantly tied to the performance of the national economy. Using a standard model of economic voting, the data show that government vote share in these elections is associated positively with the election-year economic growth rate, and negatively with the unemployment rate.

Are unhappier people more likely to vote for populists?

Populism is far from new. But the past decade has seen a significant rise in the prominence of populist political movements. There is no single definition of populism, making its measurement and empirical study problematic. Perhaps the key aspect of populist ideology, which spans various different definitions, is an anti-establishment worldview. Populist politicians typically distinguish between the virtue of “ordinary” people on the one hand, and
the corrupt “elite” on the other. Related themes in the study of the recent rise in populism have also included a growth in the success of parties promoting nativist or nationalist sentiment, as well as an opposition to or rejection of cosmopolitanism and globalisation.
An obvious question arises from this recent political trend: is this all a manifestation of rising levels of unhappiness? If pressed to describe one thing that brings these different political movements and parties together, one feature that stands out is that they all share a certain discontent, or unhappiness, with the status quo in their respective countries.
A related hypothesis is that while unhappy people may have long been favourable to populist ideas, other cultural and societal factors have changed over the past few decades that have allowed for this unhappiness (pent-up demand) to be now “activated” in the political sphere. For example, some candidate variables in this regard might include: the secular decline across the Western world in general deference, the rise of social media as a source of information, or the loss of credibility that elites suffered following the financial crisis in 2008 (or other public policy mismanagements).
A final possibility could be that it is not the average level of well-being that is driving changes in support for populist political movements, but it rather has to do with the variance of SWB (i.e. well-being inequality). Work in the future in this regard might explore the explanatory power of measures like the standard deviation of happiness rather than the mean in predicting populist electoral success.

In conclusion…

Happier people are not only more likely to engage in politics and vote, but are also more likely to vote for incumbent parties. This has significant implications for the electoral incentives that politicians face while in office.
There appears to be a significant electoral dividend to improving happiness, beyond ensuring a buoyant economic situation. Governments around the globe that are moving in the direction of focusing their policymaking efforts on the population’s broad well-being are not only doing so to improve people’s happiness for its own sake, but they also appear to have electoral reasons to do so out of (enlightened) self-interest.
The empirical evidence that exists is currently largely focused on correlations between happiness and voting behaviour — with influences likely to be running in both directions, or due to movements in some third factor. This has obvious drawbacks, and a significant area of further research will likely be focused on establishing the likely causal influences for the various relationships studied in this chapter.
Not only this, a number of further open questions (both theoretical and empirical) are of great interest both academically as well as in the policy sphere. For example, which domains or sources of people’s subjective well-being are most prominently driving the empirical association between happiness, the decision of whether to vote, and whom to vote for?
If there are political incentives to focus policy on happiness, to what extent do politicians respond to them?
Do people vote more on the basis of their own happiness or society’s happiness as a whole?
Are people more likely to make vote choices based on SWB in countries where official happiness statistics are more prominently published?
Does the relationship between well-being and voting differ when considering local and national elections?
Do people reward (punish) left- and right-wing governments differently for the (un)happiness of the country?
Are right- and left-wing voters equally likely to base their political decision-making on their level of happiness?
To what extent, and how, have successful populist political movements managed to tap into people’s unhappiness?
If it is true that unhappier people vote for populists, will populist incumbents be able to retain their support?
And what makes some unhappy people turn to right-wing populism and some to left-wing populism?
Research into the links between happiness and political behaviour is still very modest in scale, but it is growing significantly. Given the increasing use of subjective well-being data in public policy, there is increasing interest in knowing if and why happiness affects voting behaviour.

Extract from World Happiness Report 2019, a landmark survey of the state of global happiness that ranks 156 countries by how happy their citizens perceive themselves to be.

Views of the author are personal and do not necessarily represent the website’s views.

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Tata Trusts and Microsoft partner to empower handloom weaving community

Employing over seven million families in India, the craft sector is the country’s largest source of employment after agriculture. In addition to having a high potential of employment, the sector also has great economic importance in terms of foreign exchange earnings.
Despite this, the sector is grappling with problems like the inability to produce high quality market driven artefacts and low access to domestic and export markets. Handloom weavers, particularly the young ones, are drifting away from the sector at an alarming pace, thus painting a not-so-happy picture.
Tata Trusts and Microsoft India today signed a Memorandum of Understanding to jointly rejuvenate the handloom clusters in the Eastern and North-Eastern parts of the country. Through this collaboration, both the initiatives will leverage each other’s strengths to provide business & communication skills, design education and digital literacy to handloom weavers so that they may build a sustainable future.
Microsoft’s ReWeave initiative, helps preserve traditional weaving forms by upskilling, design, marketing, and entrepreneurship, besides creating sustainable livelihood options. Project ReWeave successfully implemented new e-commerce platform, digital empowerment centers and the new design curriculum to Telangana weaving clusters of Rajouli, Chottuppal, Pochampally, Naryanpet & Gadwal and shortly in Warangal & Siddipet clusters. Microsoft will enable digital training through Project Sangam, a Microsoft Azure based Learning Management System.
Tata Trusts’ initiative, ‘Antaran’, aims at rejuvenating ailing handloom clusters through an end-to-end programme which would nurture artisans as designers and entrepreneurs. Through the ‘Antaran’ Initiative, the Trusts have initiated intensive work in Odisha, Assam and Nagaland.
Pavithra Kumar, Chief Program Director, Tata Trusts said, “Often, these communities are marginalized and do not receive much exposure to modern technical amenities or training to develop business skills. Through this initiative, we want to empower artisans and bring them up to par making them competitive in the industry.”
As a part of our philanthropies’ programs in India, we are focused on reviving some of the forgotten and fading handloom forms in India’s textile heritage. Our partnership with Tata Trust will help reach down to the grass-root level of the weaver clusters and train them, hence building a digitally inclusive society,” said Anil Bhansali, CVP Cloud & Enterprise and Managing Director, Microsoft India.

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