On the directives of Central Vigilance Commission, Indian Railway Catering and Tourism Corporation (IRCTC) is observing Vigilance Awareness Week ‑ 2023 on the theme “Say no to corruption; commit to the Nation” from 30th October 2023 to 5th November 2023.
In order to be aware and prevent cases of cheating/corruption, IRCTC requests users to observe the following Do’s and Don’ts while booking e-ticket and booking of meal orders to be delivered in trains/stations:
E‑ticketing Do’s & Don’ts:
While creating your own personal ID at www.irctc.co.in, please give correct details like Name, Address, Mobile No., e‑mail address etc.
If booking through agent, book through IRCTC authorized Retail Service Providers (list available at www.irctc.co.in) and pay the prescribed IRCTC and Agent Service charge per ticket irrespective of no. of passengers. Always insist to get the receipt of the full amount paid by you.
Please ensure that agent gives your Mobile no. while booking so that you get SMS of ticket details including the fare + other charges.
Never purchase or sell e‑tickets generated from personal user IDs. It is an offence under section 143 of the Railway Act, 1989. E‑tickets purchased/sold from personal user IDs are liable to be cancelled at any time.
For overcharging/other irregularity committed by IRCTC authorised Retail Service Providers, lodge a complaint (along with copy of e‑ticket and receipt of amount paid by you) with agentcomplaint@irctc.com
E‑catering Do’s & Don’ts:
For booking of meal orders in train/stations, use IRCTC website www.ecatering.irctc.co.in or phone number 1323 or mobile application with name “Food on Track”.
The sole website for booking of meal orders to be delivered in trains/at stations is the IRCTC E‑catering website.
All orders for delivery in train would bear the order number issued by IRCTC only.
Always ask for bill as: “No Bill‑ The Food is Free”.
