Henkel introduced its new strategic framework for the future at presentation to investors, analysts and media.
Accelerate impactful innovations with increased investments
Henkel aims to accelerate impactful innovations, supported by increased investments. This will include an enhanced innovation approach, for example by expanding the use of digital tools and data for faster and better insights. While Henkel will also push decision-making across the organization closer to the market and leverage the potential of open innovation and idea crowdsourcing, Henkel will also scale its agile approaches and continue to invest in incubators and innovation centres.
This shall enable the development of impactful innovations in all three business units. Innovations and brands will be supported with consistent investments in core categories and regions. Therefore, Henkel is committed to further step up growth investments in advertising, digital and IT by 350 million euros compared to the year 2018.
Boost sustainability based on strong track record with ambitious targets
Building on its strong track record and further progress towards its targets for 2020 and beyond, Henkel aims to strengthen sustainability as a competitive differentiator. The company has defined the next milestones for three key topics which are highly relevant for consumers, customers, business partners and society at large:
On the way to becoming climate-positive by 2040, the company plans to reduce the carbon footprint of its production by 65% and save 100 million tonnes CO2 together with its consumers, customers and suppliers by 2025. Working towards a circular economy and zero plastic waste in the environment, Henkel has defined ambitious packaging targets for 2025: 100% of Henkel’s packaging will be recyclable or reusable** and the company aims to reduce fossil-based virgin plastics in its consumer product packaging by 50%
Henkel also wants to enhance its positive social impact on communities – through 100% responsible sourcing, by leveraging its more than 50,000 engaged employees and by helping to improve 20 million lives globally by 2025.
Sustainability will be firmly anchored in all activities. By establishing sustainability as a central pillar in their innovation strategies, the consumer businesses Beauty Care and Laundry & Home Care will advance their product portfolios with a particular focus on sustainable packaging solutions and the further roll-out of brands with purpose. Adhesive Technologies will continue to leverage its potential through products and technologies that set industry standards.
Transform Digital into a customer and consumer value creator
Going forward, Henkel aims to transform Digital into a customer and consumer value creator. Henkel wants to boost 1:1 engagement and digital sales in consumer businesses by expanding existing and establishing new digital platforms for direct consumer relationships.
The end-to-end customer-centric digitalization in the industrial businesses will be driven to generate new business and to further digitalize customer experience across all touchpoints. In addition, Henkel will further pursue its end-to-end data integration. This shall enable the company, for instance, to create AI-driven innovative and customized solutions.
Henkel will also invest in digital talent, especially data scientists and engineers with future capabilities and deep technological industry expertise. And finally, Henkel wants to enable digital business focus and efficiency. Henkel will completely reorganize its digital setup, establishing a new digital structure called “Digital Business.” Henkel has established a new CDIO (Chief Digital and Information Officer) position at the end of last year. Digital and IT teams across Henkel will now be combined under the leadership of the CDIO who will directly report to the CEO.
Henkel’s new “Digital Business” is built on two pillars: first, “Business Technology,” which is a vehicle to drive efficiency across the value chain through continuously optimizing business processes and IT systems. The second pillar is “Henkel Digital,” a new dedicated unit for market-oriented incubation and innovation. Under this roof, Henkel is planning to establish digital innovation hubs in Berlin, the Silicon Valley and Asia.
Reshape operating models to be lean, fast and simple
Henkel is reshaping its operating models across the entire company to be lean, fast and simple and to continuously improve the competitiveness of its processes and structures. The company aspires to intensify its efforts to enable new business models, to step up customer & consumer proximity with faster decision-making and continuously increase efficiency.
Strengthen collaborative culture with empowered people
A strong culture, shared values and a clear framework for collaborating as one team are key for Henkel’s future success. As a first step, Henkel introduced new Leadership Commitments to all employees globally in 2019. Henkel plans to accelerate this cultural journey with these commitments at the core and will foster a culture of collaboration and empowerment, upskill its employees on future capabilities and enable its people to grow and develop.
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