Power distribution firms in Delhi, Noida, and Mumbai have been recognized as the top performers in the 2024-25 evaluations conducted by the Ministry of Power. Adani Electricity Mumbai Limited (AEML), Tata Power Delhi Distribution Limited (TPDDL) in Delhi, and Noida Power Company Limited (NPCL) from Uttar Pradesh emerged at the forefront of the rankings. Additionally, Dakshini Gujarat Vij Company Limited and Brihanmumbai Electric Supply and Transport were ranked fourth and fifth, respectively. Reports detailing these rankings were unveiled during the Bharat Electricity Summit 2026.

Consumer Service Ratings Highlight Excellence

Three power distribution companies in Delhi—BSES Rajdhani, BSES Yamuna, and TPDDL—also distinguished themselves in the consumer service ratings segment. They were followed by AEML and Tata Power Company Limited in Maharashtra. These evaluations reflect the companies’ commitment to providing quality consumer service and enhancing customer satisfaction.

Survey Overview and Methodology

Out of a total of 76 state-run and private power distribution companies in the country, 66 were assessed in the two surveys, while the remaining ten did not submit the necessary documentation. The consumer service rating report categorized discoms into six different groups based on their responsiveness to customer needs. The evaluation focused on four key criteria: operational reliability, metering, billing and collection, fault rectification and grievance redressal, along with connections and other services.

Performance Classification of Distribution Utilities

A total of six discoms received an A+ rating, while 21 were graded within the A category. Furthermore, 27 discoms were rated B+, ten achieved a B rating, and one each was placed in the C+ and C categories. Notably, no company received a D rating. The tiered classification aims to promote healthy competition among utilities and foster ongoing improvements in service quality, as stated by government officials.

Goals of the Comprehensive Reporting

The objectives of the Consumer Satisfaction and Reliability Data (CSRD) report revolve around crafting a detailed strategy to enhance consumer satisfaction and encourage cross-disciplinary learning. The report evaluates a range of consumer-focused services, assessing discoms against specified service standards according to electricity regulations. Compliance and implementation of these rules are key aspects of the evaluation.

Evaluation of Distribution Utilities

The rankings for distribution utilities resulted from a thorough and objective appraisal of several performance aspects. These evaluations included institutional capability, financial sustainability, operational efficiency, and overall service delivery outcomes. Officials indicated that these surveys are conducted annually and also consider each discom’s past performance when determining final rankings. This approach sheds light on where utilities ranked previously, whether their performance has improved, and how their positions have changed compared to the last evaluations.

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