Meghana Foods, a beloved Bengaluru-based food chain known for its biryani, recently found itself in the midst of controversy after a notice banning food delivery workers from using the lift at one of its outlets went viral. The sign, posted near the lift, read: “Swiggy & Zomato delivery boys are not allowed in the lift. Please use the stairs. Thank you.” The directive quickly caught the attention of social media users, leading to widespread criticism.

Many online commentators were quick to point out the apparent disrespect towards delivery personnel, who already work under significant time pressure and challenging conditions. Some questioned the decision, arguing that it showed a lack of appreciation for the individuals who are central to the restaurant’s business. One user described it as “clown behaviour” and called for better treatment of delivery workers, while others voiced concerns over the deeper implications of the policy, such as classism and occupational discrimination.

Backlash Grows Over ‘Classist’ Lift Notice

The backlash intensified as the poster continued to circulate, with many users suggesting that the sign reflected a disregard for the well-being of delivery partners. “It’s not about priority, convenience, or floors. It’s about enforcing classism,” one comment read. Another user raised a pointed critique, saying, “This decision is shameful and shows no respect for the people who keep your service running.”

In response to the growing outcry, Meghana Foods took to Instagram to issue an apology. The restaurant acknowledged the mistake and took full responsibility, emphasising that the intention behind the sign had been to ease elevator congestion for customers, not to disrespect delivery workers. The statement read, “A recent poster at one of our Meghana Foods outlets telling delivery partners to use the stairs has been brought to our attention. While the intention was to offer our customers convenience from crowded elevators, we were inconsiderate to our delivery partners. That was wrong. It should never have been put up.”

The restaurant went on to emphasise the crucial role that delivery workers play in the business. “Our delivery partners work incredibly hard and deserve respect, dignity, and care always,” the apology continued. Meghana Foods also assured the public that the poster had been removed and that the issue was being addressed internally.

Despite the apology, many social media users expressed skepticism, wondering whether the restaurant’s acknowledgment of the mistake would lead to real change. Some criticised the brand for only acting after the issue gained significant traction online. “If this hadn’t gone on social media, it seems your team wouldn’t have cared. It shows that delivery partners don’t matter to you, only profits do,” one comment read. Others raised concerns about the restaurant’s future treatment of delivery workers, asking if they would now be allowed to use the lift.

Meghana Foods Reverses Lift Ban

Meghana Foods responded to these concerns, clarifying that delivery personnel are indeed allowed to use the lift going forward. “We understand how this looks but a good thing about social media is that it allows one to realise their mistakes when people bring out their shortcomings. We really appreciate that people helped us realise that,” the brand commented.

The incident sparked a wider conversation about the treatment of gig workers, particularly in the food delivery industry. While some supported Meghana Foods for acknowledging its mistake, others pointed out the broader issue of how delivery workers are often treated as less than their counterparts in more traditional jobs. This case has highlighted the need for companies to consider the dignity and respect of all workers, especially those who are vital to the business’s operations.

Meghana Foods ended its statement with a promise of improvement: “You are the core of the Meghana Foods experience, and we hope you can forgive us as we work towards making your experience better.”

In the end, this episode serves as a reminder of the power of social media in holding businesses accountable, while also urging companies to be more mindful of the messages they send, especially when it comes to workers who are integral to their success.