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December 26, 2025

Viral Video: Air India surprises flyers with personalised Christmas gifts at Bengaluru Airport

The CSR Journal Magazine

Air India surprised its passengers in the most amazing way for Christmas. In a viral video shared on Instagram, passengers waiting at Bengaluru’s Kempegowda International Airport at the baggage carousel were surprised by the gesture of the airline. While passengers were waiting for their suitcases, instead they received boxes of gifts lined up on the conveyor belt. And adding to the festive mood, a Santa Claus was also walking around, cheering and wishing passengers a Merry Christmas.

What’s the viral video of Bengaluru airport?

The video shared by a creator named Sanjana Nair on her social handle capturing the heartwarming gesture showed the gifts with personalised names of the passengers rolling out on the conveyor belt. In the video Nair showed her gift and the note that read, “BLR airport wishes you a Merry Christmas, Sanjana Nair.” In the video an announcer at the airport is heard wishing all passengers a Merry Christmas, a shot showed smiling and cheerful people, and passengers were captured clicking pictures with Santa Claus, the airport was filled with joyful atmosphere.

Social media users joked and wrote, “Imagine the other airline passengers waiting to collect luggage from different belts. Sad.” Some users also inquired what the gift was.

Some jokes, “When your luggage lands at a different airport, this is the only backup plan.” One passenger who traveled from Vijayawada to Delhi wrote in disappointment, “Well, I just travelled in Air India today from Vijayawada to Delhi, and I did not receive anything like that.” and another user wrote, “I was there on AI 2727, they gave us too.”

This wasn’t the only surprise given by the airlines, a week back, Air India had also treated passengers from Bengaluru to Mumbai with a similar heartwarming gesture. A week back when passengers of Air India traveling from Bengaluru to Mumbai waited for their luggage at the Mumbai International Airport’s Terminal 2, they too received gift boxes arranged in a row. This was curated by Marriott Bonvoy,  they had arranged personalised gifts with names and seat numbers, making the atmosphere festive.

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