In Jakolai, a small village nearly 60 kilometres from Ajmer district in Rajasthan, where agriculture is the backbone, dust rises easily during harvest seasons, leading to eye irritation. And if not treated well, this could lead to many eye issues. Here 60-year-old Jorki Bai is a guiding angel who has been quietly ensuring relief is never too far away for the past 25 years.

With no formal degree or medical professional training, just technique and a heart filled with empathy, she has been removing dust and debris from people’s eyes with care and precision. To date, she has served over 50,000 individuals without taking a single penny.

How did it all start?

This unique act of service started accidentally 25 years ago. During a harvest season in her neighbourhood, a child had dust lodged in his eyes and could not see. People were asking if anyone could help remove it, and that is when she immediately offered help. “I had never done this before, but I couldn’t bear to see the child in pain, so I offered to help. Relying on instinct, I managed to remove the dust. The relief on the child’s face was instant—and that’s when I decided I would help anyone I could.” Even though it started as a moment of help, it turned into a passion. Over the years by treating many people—at least 10 each day—Jorki perfectly learnt the art and technique.

As time passed and word spread throughout the village, people from nearby villages started approaching her for treatment. Many offered money, but she never took a single penny. “I do this free of cost. I never take anything,” she says. Even when outsiders, unfamiliar with her work, ask about her fee, her answer remains the same. For Jorki, this is not a profession—it is seva.

What keeps Jorki motivated?

In a world where money is everything, the question arises: what keeps her motivated? She smiled and replied, “I feel happy doing this—by God’s grace and this is enough for me. I am supported by my family, they never questioned why I was doing it for free. Now that I have grandchildren, my daughters-in-law take care of me. It is because of them that I am able to serve people, as they are taking care of the home while I am busy treating people.”

In villages like Jakolai, people are mostly busy on agriculture farms, sparing even a little time is difficult for them. There, Jorki has always been available at a moment’s notice for whosoever comes. She says, “It doesn’t matter how busy I am, if someone comes seeking help, I set all work aside and treat them first. This comes very naturally, I feel I am born to serve.” This unwavering commitment of Jorki has earned her trust and respect in the community and many villages.

What process does Jorki follow?

She follows a very simple process, using a steady hand, precise movement and sharp focus. With over 25 years of experience, she can safely remove even the smallest particle with precision. Trusting Jorki’s skill, people quietly sit and let her do the work. “Mostly I treat everyone, but some cases are very critical, then I suggest they go to the hospital. Saving eyes is my priority.”

When The CSR Journal team visited her, she demonstrated the process and showed how she does this. “I was offered a salary of 30,000 by the nearest eye hospital, but I turned it down, saying that for me this is an act of God and service; I can never take money in return.”

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