In a significant step aligned with Chief Minister Yogi Adityanath’s vision, the district administration of Gonda has launched a unique initiative. This is to resolve public grievances right at the grassroots level. Through the ‘Gram Chaupal’ programme, district officials, led by the District Magistrate, are visiting villages, interacting with residents, and ensuring on-the-spot solutions to their problems.

Guided by the mantra ‘Prashasan Gaanv ki Chaukhat Par’, this initiative is not only redefining governance but also strengthening public trust in administration.

Gram Chaupal 3.0

Named ‘Gram Chaupal 3.0’ or ‘IGRS Chaupal’, the campaign is a research-oriented, data-driven, and solution-focused initiative. It began with an in-depth analysis of complaints received through the Integrated Grievance Redressal System (IGRS). Under the leadership of DM Neha Sharma, villages with repeated and high-volume complaints were identified. Based on this analysis, 40 gram panchayats were marked as high-priority villages.

Relevant departmental officials were directed to visit these areas before the chaupals to assess issues on the ground and ensure maximum on-site resolution. Notably, DM Sharma is personally reviewing the quality of grievance redressals to ensure lasting and effective outcomes.

Samadhan shivirs

Gram Chaupal 3.0 was formally launched on June 3 under the leadership of DM Neha Sharma. Complaints received via IGRS, Samadhan Diwas, and Janata Darshan have been prioritised, and full administrative teams are organising ‘samadhan shivirs’ (resolution camps) in identified villages. On the first day, the DM visited villages such as Pathwalia, Pipra Padum, Umra, Purainya, and Dattnagar Vishen, where issues ranging from electricity and roads to sanitation, housing, ration, and land inheritance were addressed. Directions for resolution were issued on the spot.

Grievances were promptly addressed during the chaupals. For instance, in Umra, illegal toilets built on government land were ordered to be removed immediately. A long-standing drain dispute in Purainya was resolved on-site. In another case, officials were warned sternly to resolve power supply issues.

Quality and lasting solutions

DM Neha Sharma emphasized that the aim is not just to register complaints but to ensure quality and lasting solutions. She and other senior officials are personally visiting the chaupals to verify the sustainability and effectiveness of the resolutions. Case-by-case reviews have been made mandatory ahead of each chaupal, and eligible beneficiaries are being linked to government schemes.

Nodal officers have been assigned oversight and reporting responsibilities, with clear directives for direct accountability and disciplinary action in cases of negligence. The DM has made it clear that every official’s presence, engagement, and problem-solving approach is non-negotiable.

What makes Gram Chaupal 3.0 unique?

• Governance at the grassroots

• Field-based solutions, not just paperwork

• Defined administrative accountability

• Transparency through active public participation

• Case-by-case review of every complaint