CSR News: Beauty Brand to scale up Braille integration across Activist Stores

Commemorating World Braille Day on January 4th, The Body Shop, a British-born international ethical beauty brand, celebrates its commitment to empowerment through its Braille initiative. This program marks a pivotal step toward accessibility, allowing visually challenged customers to engage with beauty shopping in an inclusive way. Having impacted visually impaired customers through five The Body Shop Activist Stores (Mumbai; New Delhi; Gurgaon; and Bangalore), the brand is now set to expand its Braille initiative to other stores by the end of 2025.

This expansion is a leap in The Body Shop’s phased approach to integrating Braille category call-outs and braille script unlocking a holistically inclusive shopping experience. The initiative began with the Activist Workshop store in Palladium Mall, Mumbai, coinciding with The Body Shop’s 18th anniversary celebration in 2024 and has since grown in response to positive customer feedback and community engagement.

Ms. Harmeet Singh, Chief Brand Officer, The Body Shop- Asia South, commented, “This innovative move, the first-of-its-kind by The Body Shop, will be a part of a phased approach across its stores countrywide, representing a significant milestone in the brand’s ongoing efforts toward inclusivity and accessibility in India.”

The Body Shop’s inclusivity initiatives extend beyond accessibility for the visually challenged. Through the Youth Collective Council’s collaborative strategy, the brand continues to pioneer diversity, sustainability, and gender sensitivity in the beauty retail landscape. From inclusive hiring practices to immersive Diversity and Inclusion workshops, the company is leading by example.

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