Katie Wallace, Assistant Vice President, Ugam (Now Merkle)
Improving Mental Health through Healthcare CX
By: Katie Wallace, Asst. Vice President, Ugam (Now Merkle)
The concept of normal is powerful. It is so powerful that even the idea of a “new normal” is now commonly applied to address big societal shifts. However, in mental health, applying the term normal can be a debilitating notion that isolates and stigmatises. It leads...