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Katie Wallace, Assistant Vice President, Ugam (Now Merkle)

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Improving Mental Health through Healthcare CX

By: Katie Wallace, Asst. Vice President, Ugam (Now Merkle) The concept of normal is powerful. It is so powerful that even the idea of a “new normal” is now commonly applied to address big societal shifts. However, in mental health, applying the term normal can be a debilitating notion that isolates and stigmatises. It leads...

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