CSR: Leading Sustainability In The Hospitality Industry

Sustainability is a major concern today with the deteriorating state our planet is turning into. While it is important to raise awareness among every individual the benefits of a sustainable lifestyle and repercussions of not following through with it, the major damage is done by the commercial entities.

The hospitality industry with its constant use of appliances is generating large amount of solid, liquid and gaseous waste on a daily basis. Cutting down of this waste will be a huge impact to the environment on its own and will also be an inspiration to many others who prefer leading a luxurious lifestyle.

Hilton has decided to take these concerns seriously and has declared to cut its environmental footprint in half and double its social impact investment by 2030. The company has announced it will eliminate plastic straws across its managed hotels in Asia Pacific by end 2018, and transition away from plastic bottles from its conference and event spaces.

The company has also made a global commitment to double the amount it spends with local and minority-owned suppliers, and double its investment in programs to help women and youth around the world.

“We believe waste is a solvable problem. By focusing first on plastic straws and plastic bottled water, we take another step forward in our journey to ensure that the destinations where travelers work, relax, learn and explore are vibrant and resilient for future generations to come,” said Alan Watts, Executive President and President, Asia Pacific, Hilton.

Hilton’s new 2030 goals include the following social and environmental targets:

• Reduce carbon intensity emissions by 61%, in line with the Paris Climate Agreement and approved by the Science Based Targets Initiative (SBTi). Presently, more than 50 hotels in Asia Pacific offer the Clean Air Program, which offsets carbon emissions generated from meetings & events, at no extra cost to the customer. Since 2015, its hotels have offset 14,118 tonnes of carbon in support of nine climate-friendly projects across the region.
• Reduce water consumption and produced waste by 50%. Since 2008, Hilton’s managed hotels in Asia Pacific have recorded reductions of 15.1% in water use intensity and 6% reduction in waste output. The company’s hotels have begun to intensify efforts to reduce single-use plastics in its operations. Across Greater China & Mongolia, its managed hotels removed plastic water bottles from meetings and events, health clubs and spas since September 2017 – a move that eliminates the use of 13 million plastic bottles annually. In Australia, New Zealand and Fiji, its managed hotels transitioned away from plastic straws and now offer biodegradable paper straws on demand – eliminating the use of 2.5 million plastic straws annually.
• Sustainably source meat, poultry, produce, seafood and cotton. In support of its industry-leading sustainable seafood goals, the company completed a global roll-out of responsible sourcing and sustainable seafood eLearning modules, and partnered Marine Stewardship Council to deliver sustainable seafood workshops for local suppliers and Hilton team members in China and Thailand.
• Expand existing soap recycling program to all hotels and send zero soap to landfill. Its managed hotels in China, Japan, Australia, New Zealand, Fiji, Vietnam and Singapore collaborate with soap recycling partners such as Soap Cycling, Soap Aid, Diversey, Sundara and Clean the World to recover, recycle and distribute soap to communities in need.
• Double the amount spent with local, small and minority-owned suppliers. Through Hilton’s partnership with WEConnect, the company opens opportunities for women-owned enterprises to work with its hotels. For instance, Conrad Bali procures its coffee beans from Java Mountain Coffee – an indigenous social enterprise majority-owned by women. In China, Hilton encouraged one of its suppliers to get certified with WEConnect, and further supported this women-owned business with a contract to provide uniforms for its Hilton Garden Inn properties in China.
• Double investment in opportunity programs for women and youth, including partnering with local organizations and schools. Hilton partnered Room to Read to improve child literacy and support girl’s education in India and Sri Lanka, and jointly impacted more than 70,000 young people since 2012. This included the introduction of a Job Shadowing Program to provide hundreds of girls with exposure to various career opportunities within the hospitality industry.
• Contribute 10 million volunteer hours through Team Member initiatives. In 2017, Hilton Team Members in Asia Pacific contributed 53,443 volunteer hours during Hilton’s Global Week of Service.
• Double monetary support for natural disaster relief efforts. In response to the Sichuan Earthquake in October 2018, Hilton raised more than US$55,000 through the Hilton Responds Fund to support Team Members affected by the disaster.
• Advance Human Rights capabilities in Hilton’s value chain to eradicate forced labor and trafficking.

Hilton is already an environmental leader in the industry. Since 2008, the company has reduced carbon emissions and waste by 30%, energy and water consumption by 20% saving more than $1 billion in operating efficiencies. LightStay, an award-winning performance measurement system calculates, analyzes and reports the environmental impact at each of Hilton’s more than 5,300 hotels. The company will use LightStay to track its goal of reducing carbon emissions by 61% across its portfolio by 2030.

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Regards,
The CSR Journal Team

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