Global customer experience solutions provider TDCX has inaugurated its second campus in India at Meenakshi Eco Park in Hyderabad. The new facility highlights the company’s growing presence in India, which has become TDCX’s fourth-largest operational base globally.

India Workforce Grows 600%

TDCX’s India workforce has expanded by 600% over the past three years, reflecting the company’s growing investment in the country. Hyderabad has emerged as one of its fastest-growing locations, supported by a strong technology ecosystem and a skilled talent pool.

Hyderabad Emerges as Customer Experience Hub

The city is increasingly being recognized as a hub for customer experience, sales, digital support, and technology-enabled services. According to Market Research Future, India’s BPO services market was valued at approximately US$18.7 billion in 2024 and is projected to reach US$51 billion by 2035.

Focus Shifts From Cost to Skilled Talent

Byron Fernandez, Group Chief Information Officer and Executive Vice President of TDCX, said companies are increasingly prioritizing skills and capabilities over cost when selecting service locations.

He noted that clients choosing Hyderabad for customer experience, sales, or technology support can access skilled professionals capable of handling complex workflows.

New Campus Designed for Expansion

Located within the 6 million sq. ft. Meenakshi Eco Park, the new campus has been designed to support TDCX’s continued expansion while providing an environment focused on learning and collaboration.

TDCX India works with global brands across digital advertising, e-commerce, fintech, and technology, supporting customers in markets including Australia, New Zealand, the UK, Ireland, and North America.

Hyderabad Supports Rapid Talent Development

Ananth Premkumar, Country Director of TDCX India, highlighted Hyderabad’s growing importance as a technology and customer experience delivery center.

He said the city enables TDCX to build skilled teams quickly, with the company able to prepare production-ready agents in less than six weeks for one technology client.

TDCX Recognized as a Leading Employer

TDCX India has been recognized as a Great Place to Work for three consecutive years, strengthening its position as a major delivery hub and employer of choice.

About TDCX

Headquartered in Singapore, TDCX provides customer experience solutions, sales and digital marketing services, and content moderation across industries including digital advertising, e-commerce, fintech, gaming, health-tech, media, technology, and travel and hospitality.

The company employs more than 20,000 people across 37 locations worldwide and works with businesses seeking measurable customer experience and operational outcomes.